How do I apply for the S Card Platinum or Gold Card?
The S Card Platinum and Gold Cards are extended to existing Silver S Card Members who have; in the course of the preceding calendar year, recorded a minimum spending of RM12,000 and above, and RM6,000 and above respectively.
How much is the membership subscription fee for the Platinum or Gold Card?
The S Card Platinum and Gold Cards are extended on a complimentary basis and by invitation only upon fulfillment on the spending criteria above.
Which period will the spending amounts be based on?
The spend amount from 1 Jan. to 31 Dec. of the preceding calendar year will be used to determine the spending criteria.
What will happen if I do not maintain / fulfill the minimum spending condition?
We regret that your membership will be reverted to Silver or Gold membership status upon expiry as the case may be if the minimum RM6,000 (Gold) or RM12,000 (Platinum) spending condition is not met.
How can I check my purchases?
Currently you can check your purchases by emailing us at firstname.lastname@example.org or call us at 1300-88-SOGO(7646). Online purchase record tracking will be made available in the near future.
Since 1 S-Point is rewarded for every RM1 purchase, can I assume that my total spend amount is equal to the total S-Points in my account?
The S-Points balance in your account does not necessarily represent your total purchase as additional points are sometimes rewarded during promotional periods such as Double Bonus Fiesta, Triple Bonus Fiesta or through Birthday Treats.
With the change of membership, what will happen to my existing S Card account, S-Points and Rewards?
The change of membership will not affect your membership history or account as well as all the existing benefits, rewards and privileges. The difference is you will be able to enjoy even more privileges exclusive to Gold/Platinum members only.
What is the difference between 'Kamar Perdana' and 'Kamar Emas'?
'Kamar Perdana' VIP Lounge is exclusively for the Platinum members while 'Kamar Emas' VIP Lounge is open to both Platinum and Gold members.
Do I have to pay for the facilities and services in the VIP Lounges?
All facilities and services are mostly complimentary except for certain services such as Facial, Massage, Manicure & Pedicure.
Can I bring along my family and friends to the VIP Lounges?
We regret that the VIP Lounges are exclusive to KL SOGO Gold and Platinum Members and their Supplementary card holders only. Each member is entitled to apply for ONE Supplementary card for his/her immediate family such as spouse, parent, sibling or child aged 18 and above.
Can I bring along my children into the VIP Lounges?
We regret that children are not allowed in the VIP Lounges. You may leave your children (3 - 10 years old) at Starz Studio which is located on the same floor. Please note that the first hour of Kids Fun Time at Starz Garden is complimentary upon producing your membership card.
I received some complimentary and discount vouchers, how can I use them?
Each voucher entitles the bearer to the specified RM Value or Discount or Service or Promotion as stated. You are advised to understand the terms and conditions stated at the back of each voucher prior to any redemption. Certain services may require advance booking or appointment on a first come, first served basis.
How frequent will these vouchers be issued to me?
These vouchers are issued to members who qualify on a yearly basis upon fulfillment of minimum spending amount.
Can I transfer the vouchers to others?
Certain vouchers are transferable while others are not. Please read the terms and condition stated on each voucher.
Can I request for an extension for my expired vouchers?
We regret that the vouchers are valid till the date specified on them and no extension of duration is allowed.