FAQ - KL SOGO

1. What is BIG?

BIG is the only card that rewards you with free flights on AirAsia through flights and everyday purchases. It's a fast track rewards program where you can earn loyalty points (“BIG Points”) for FREE AirAsia flights and also redeem at participating partners like KL SOGO.

2. How do I apply for BIG Card?

BIG Card will be issued for all global applications and the easiest way to join is to apply online which will only take 5 minutes. Login to tune2big.com and click on Sign Up button and:

Provide your personal details
Setup your BIG Shot Email ID
Verify your email address and re-login into the BIG Portal
Pay the joining fee

Visit tune2big.com to apply for BIG now

3. What is a BIG Shot?

Every BIG cardholder is identified as BIG Shot.

4. What is a BIG Shot ID?

BIG Shot ID is the unique ID number assigned to each BIG Shot to earn loyalty points (BIG Points).

5. What are BIG Points?

BIG Points are loyalty points you earn when you purchase AirAsia tickets and make payment using your BIG Prepaid VISA Card at anywhere VISA is accepted such as KL SOGO.

6. Are there any other charges for my BIG Card (Loyalty)?

Fees for using BIG are set out below:

Joining Fee : MYR10
Annual Fee : MYR5
Replacement card - lost/stolen/damage : 500 BIGGIES OR MYR5
Card cancellation : FREE
Transaction hard copy : FREE

For other countries, please refer to tune2big.com for the correct fee charges of the respective country currency.

7. Why is BIG Card (Loyalty) the best option for shopping at KL SOGO?

For every RM2 you spend at KL SOGO with your BIG Prepaid VISA Card, you will earn 5x BIG Points which enable you to accumulate for FREE Flights with AirAsia in the future.

8. What are the detailed terms and conditions for BIG Card?

Please click here for BIG Card terms and conditions.

9. How do I contact BIG for help?

You may find all your frequently asked questions under Ask BIG at tune2big.com

10. Can I apply for BIG Card in KL SOGO?

Application for BIG Card is only available at tune2big.com

11. What can I redeem for with my BIG Points at KL SOGO?

Do check out from time to time on what you can redeem with your BIG Points at KL SOGO. More on BIG Points Redemption at tune2big.com

12. Can I apply for BIG Card if I’m an S Card member?

Yes. The S Card is a Membership and Rewards program operated by SOGO (K.L.) Department Store Sdn Bhd (KL SOGO). The BIG Card is a prepaid payment card by Tune Money and AirAsia, which enables you to earn points (BIGGIES) whenever you make payment with the card at all VISA accepted merchants worldwide such as KL SOGO.

13. I’m a BIG Shot with an S Card, can I earn both BIG Points and S-Points?

Yes. BIG Points are loyalty points you earn when you make payment with you BIG Prepaid Visa Card at VISA accepting merchants and selected BIG partners while S-Points are points rewarded when you shop at KL SOGO with your S Card. For more on S Card, please click here.

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